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Delaware State Directory of New Hires Reporting Privacy Statement

Last Updated: November 1, 2023

Maximus commitment to privacy

Thank you for visiting the Delaware State Directory of New Hires Reporting website (“Site”). Maximus operates this Site for the Delaware Department of Health and Social Services, Division of Child Support Services. This Site is found at www.de-newhire.com. It is designed to make it easier and more efficient for employers to interact with the State Directory of New Hires. This privacy statement governs your use of the Site. Please read it before you access and use the Site.

This privacy statement applies to:

  • Information we collect about you
  • How we use the information we collect
  • Choices you have about how we collect and use your information

This privacy statement does not apply to:

  • Privacy practices for activities done outside your use of this Site
  • Websites other than this Site
  • Applications other than this application
  • Products and services not available or enabled through the Site


Information we collect

The Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA) of 1996 and Delaware State law (Del. Code Ann. tit. 29, §§ 9001 to 9020) require employers to report information about newly hired or re-hired employees. To use some Site features, you may be asked for personal information. Maximus does not collect any personal information about you through this Site unless you agree to give it.

When you submit new hire information using this Site, you are agreeing to give personal information. We identify data we need to give you the services or information you ask for. These are some things Maximus may ask you to give or verify (this is not a complete list):

  • Employee’s full name
  • Employee’s Social Security number
  • Employee’s birth date
  • Employee’s address

You may submit new hire information when you visit the Site. Maximus uses the data you voluntarily give, including personal information, to operate the Delaware State Directory of New Hires Reporting. We also use it to provide goods, services, and information.

You may also submit new hire information by mail, fax, magnetic, or electronic means, such as providing a disc, CD, or flat file.

Maximus has policies to protect the confidentiality of personal information we get as we do business. Our privacy policies have standards to guard confidentiality, prohibit unlawful disclosure, and limit access to personal information such as Social Security numbers and Medicaid ID numbers. We use physical, technical, and administrative safeguards to protect personal information.

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How we use and share the information we collect

When you give Maximus personal information, whether we ask for it or not, you consent to let Maximus collect and share the information with the National Directory of New Hires maintained by the Federal Department of Health and Human Services and the Delaware Department of Health and Social Services, Division of Child Support Services for the reasons you gave us the information.

Except as stated below or as otherwise authorized by law, Maximus will only collect or disclose personal information collected through this Site if you agree to let us collect or disclose that personal information. Maximus may collect or disclose personal information without your agreement when we need to:

  • Perform our statutory duties as authorized by law or by state or federal statute or regulation
  • Comply with valid legal processes such as a search warrant, subpoena, or court order

Maximus may also disclose personal information to federal or state law enforcement authorities to enforce our rights against unauthorized access or attempted unauthorized access to Maximus information technology assets.

Maximus may disclose personal information to our agents, affiliates, and subcontractors so they can perform certain functions relating to your new hire submission.

Maximus does not share your personal information with unaffiliated third parties. We may use your information to improve the Site’s content, navigation, and efficiency.

To make our Site better for you, we may use and share with others aggregated or anonymous (not personally identifiable) information that we collect from usage data, surveys, or statistical information we gather about our users.

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Website time out

For security, your URL online session is set up to end after 15 minutes of user inactivity.

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Information we keep

Maximus keeps the personal new hire information we collect through this Site as required by our contract with the Delaware Department of Health and Social Services, Division of Child Support Services. To learn more about the rules for keeping your information, mail your questions to the contact address below.

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Website privacy statement

When you visit the Site, our web server automatically collects and logs web usage data on behalf of Delaware Department of Health and Social Services, Division of Child Support Services to tell us how visitors use and navigate the Site. The data includes:

  • Your Internet Protocol (IP) address
  • Referring sites
  • Pages viewed
  • Browser type
  • Operating system
  • CPU speed
  • Referring or exit web pages
  • Length of visit

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Cookies and Adobe Analytics

Like most websites, we use "cookies," "web beacons," and similar devices. They help you use the Site more efficiently. They also track your activities.

  • A cookie is a small bit of data a web server sends to your browser. Only the server that gave it to you can read it. It is your ID card for the Site. It lets Maximus record your activities and preferences. It cannot be used as code or send viruses.
  • A web beacon is a small transparent gif image. It is embedded in an HTML page or email. It tracks when the page or email was viewed.

Maximus uses cookies and similar devices to track your use of the Site, products and services you view, and information you download. We count the number of visitors per day. Our web servers log your computer’s IP/Internet address. Maximus does not allow the use of persistent (saved) cookies.

The Site uses Adobe Analytics. Adobe Analytics does not identify individual users. It does not link your IP address with any other data Adobe Analytics holds. Adobe Analytics reports help us understand Site traffic and webpage usage. To learn more, read the Adobe Privacy Policy.

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Opt-Out of cookies and Adobe Analytics

If you do not want your browser to accept cookies, you can change the cookie option in your browser settings. Some Site features or services may not work or be accessible without cookies. To learn more about Adobe Analytics tracking cookies, read the Adobe Cookie Policy. To learn more about opting out, read Adobe Privacy Choices.

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“Do Not Track”

"Do Not Track" is a preference you can set in your web browser. It tells websites you visit you do not want them to collect information about you. The Site does not respond to "Do Not Track" or such signals.

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Maximus is strongly committed to protecting personal information collected through this Site. We protect against unauthorized access, use, or disclosure. Maximus limits employee access to personal information collected through this Site. Only those employees who need to access the Site to perform their official duties can access it. All employees follow rules for disclosing personal information.

Maximus uses technical security measures and procedures to protect the personal information we collect through the Site. We protect it from getting lost, misused, changed, or destroyed. We have Information Security and Privacy policies to protect data. We give our employees regular training on information security and privacy. Because the Internet is open and unsecured, Maximus cannot be responsible for the security of personal information sent over the Internet. We have a formal incident response plan in case of a data breach.

To protect your communications through the Site, we authenticate, monitor, audit, and encrypt activity. You can tell if a website is secure by looking at the location (URL) field. The content comes from a secure server if the URL starts with https:// instead of http://. This means unauthorized persons cannot read or decipher your personally identifiable information. This is part of our commitment to protect your information. Despite our efforts, no security measures are completely secure. By using this system, you agree to our monitoring and auditing.

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Maximus is committed to complying fully with the Children's Online Privacy Protection Act. We work with parents and guardians to delete from our records any personal information a child may have disclosed improperly on this Site. Maximus appreciates your cooperation with this federally mandated requirement.

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Reviewing and correcting your information

We try to keep your information correct and up to date. To change or update any personal information in our program, write to Maximus at the address below. Give us as much detail as you can. To correct personal information you gave for the federal, state, or local governments we work with, contact that program’s customer service department. Read the section below on "How to contact us".

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Information disclaimer

Information on this Site is meant to give the public immediate access to public information. While we try to give accurate, current, and reliable information, Maximus understands that human and mechanical errors happen. Maximus and our employees, officers, and agents do not represent that the information on this Site is accurate, complete, up to date, or suitable.

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Changes to this privacy statement

We update this privacy statement. When we do, we change the "Last updated" date at the top of the privacy statement. Check the Site for our latest privacy statement. When you use the Site after we change the “Last updated” date, it means you accept the changes.

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How to contact us

If you have questions or concerns about your information, or to review or correct it, contact us by:

(855) 481-0018


Attn: Delaware State Directory of New Hires Reporting
PO Box 90370
Atlanta, GA 30364

If you have questions or concerns about this privacy statement, contact us by:


Maximus Privacy Official Office
1600 Tysons Boulevard, Suite 1400
McLean, VA 22102

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